NDC currently provides the First Level external support for all of its T24 implementation clients in Pakistan. In this regard, a physical helpdesk has been established at the NDC Head Office in Karachi, which enables the banks to log their issues at the Help Desk through the internet on an online application, through email or even on the phone. Chat services are also available to explain the issue to NDC front line support. In case the resolution requires niche expertise then NDC back office support steps in and eventually the issue will be forwarded to Temenos if resolution remains elusive at the NDC back office level. Our front and back office support staff consists of both technical and business experts that have T24 project implementation experience.